Privacy Policy
Privacy Policy
At Joy Community Care, your privacy is important to us. We respect your privacy and are committed to protecting your personal information.
- Information We Collect
We may collect the following types of personal information:
• Personal Identification Information: Name, address, telephone number, email address.
• Carer and Client Information: Details about your caregiving role, the person you care for, and the services you are receiving or requesting.
• Payment Information: For donation processing (where applicable).
• Communication Data: Email correspondence, feedback, and queries. - How We Use Your Information
The information we collect may be used in the following ways:
• To Provide Services: To offer and improve our care and support services, including day care, respite care, community transport, and the Family Carers Project.
• To Communicate with You: To respond to inquiries, provide updates about our services, and share relevant news, events, and resources.
• To Process Donations: If you donate to Joy Community Care, your information will be used to process payments and send acknowledgements or receipts.
• For Legal and Regulatory Compliance: To ensure that our operations comply with applicable laws and regulations. - Data Security
We use various security measures to protect your personal information:
• Secure Servers: Your personal information is stored on secure servers that are protected by encryption and other security technologies.
• Confidentiality: Only authorised staff members have access to your data, and we have strict policies in place to ensure that your information is kept confidential. - Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following instances:
• Service Providers: We may share your data with trusted third-party service providers who assist us in delivering our services (e.g., payment processors, community transport providers).
• Legal Requirements: If required by law or necessary for legal proceedings, we may disclose your information to the relevant authorities. - Your Rights
You have the right to:
• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct any inaccurate or incomplete data we hold about you.
• Erasure: Request that we delete your personal data, subject to certain legal exceptions.
• Restriction of Processing: Request that we limit the processing of your data in certain situations.
• Objection: Object to the processing of your personal data in certain circumstances.
To exercise these rights, please contact us using the contact details below. - Cookies
We may use cookies on our website to enhance user experience, improve site performance, and analyse traffic. Cookies are small files that are stored on your device, which help us remember your preferences and actions. You can control cookie settings through your web browser, and you have the option to disable cookies, though this may affect the functionality of our website. - Retention of Data
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal or accounting obligations. - Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. - Contact Us
If you have any questions or concerns about our Privacy Policy or would like to exercise your rights as outlined above, please contact us at:
Email: admin@joycommunitycare.org
